Thames Water Customer Service

Thames Water Customer Service

Thames Water is one of the largest water and wastewater companies in the UK, providing clean drinking water and sanitation services to millions of customers. The company prides itself on its customer service, offering a range of ways for customers to get in touch with their support team.

Phone Support

Thames Water's customer service team can be contacted by phone. Customers can call 0800 316 9800 for general enquiries about their account or services. This line is open Monday to Friday, 8am - 8pm and Saturday, 8am - 1pm. For emergency assistance outside of these hours, customers can call 0800 980 8800.

Social Media Support

Thames Water also has an active social media presence, with accounts on both Twitter and Facebook. Customers can post their enquiries on these platforms, or contact Thames Water directly via private message. The social media team are available Monday to Friday, 9am - 5pm.

Online Support

Customers can find answers to their queries on Thames Water's website. There is a comprehensive FAQ section which covers topics such as billing, moving home and water efficiency advice. Customers can also submit an online query form if they cannot find the information they need.

Live Chat

Thames Water also offers live chat support for customers who need assistance quickly. This service is available from Monday to Friday, 8am - 6pm and Saturday, 9am - 1pm. Customers should have their account number ready when they use this service as it will help the team answer their question more quickly. Contacting Thames Water's customer service team is easy and convenient. Whether you prefer to call them on the phone, send a message on social media or use live chat, there are plenty of ways to get in touch with Thames Water's support team and have your questions answered quickly and efficiently.